Try these quick fixes first
Most alarm issues are caused by device permissions, volume, or an interrupted setup. Before contacting support, try the steps below.
Check the alarm
Confirm its time, repeat days, sound, and enabled status.
Review permissions
Allow notifications, alarms, motion, or Screen Time when the feature needs them.
Restart and retry
Reopen Tiko, recreate the alarm, and run a short test before bedtime.
Important: Do not rely on any single alarm for emergencies, medication, safety-critical events, or other high-consequence situations.
If an alarm did not ring
- 1Confirm the alarm is enabled
Open Tiko and verify the alarm’s time, AM/PM setting, repeat schedule, and next scheduled date.
- 2Check volume and sound
Raise your device volume, choose an audible alarm sound, and make sure the selected sound is still available.
- 3Allow notifications and alarm access
Open your device settings and make sure Tiko can send notifications and use the system alarm features it requests.
- 4Test before relying on it
Create an alarm a few minutes ahead and keep the device powered, charged, and outside restrictive battery modes.
Math, steps, shake, typing, and scanning
Missions use only the device capabilities needed for the mission you choose. If a mission cannot start, select another mission or review its permission in device settings.
Math and typing
These run inside Tiko and do not require extra device permissions.
Steps and shake
Motion & Fitness access may be required. Move naturally and keep Tiko active until the target is reached.
QR or barcode
Allow camera access, use good lighting, and hold the code steadily inside the scanner frame.
App blocking is always your choice
Snooze Penalty temporarily blocks only the apps you select after you snooze. On iPhone and iPad, it requires Screen Time access.
Confirm Snooze Penalty is enabled for the alarm, select at least one app, choose a penalty interval, and allow Screen Time access.
Wait for the selected interval to finish. Reopen Tiko and review the active penalty and selected apps.
Edit the alarm and disable Snooze Penalty. You can also revoke Tiko’s Screen Time access in device settings.
Purchases, subscriptions, and restore
Restore a purchase
Open Tiko’s paywall and choose Restore Purchases while signed in to the same Apple Account used for the original purchase.
Manage or cancel
On iPhone or iPad, open Settings, tap your name, choose Subscriptions, then select Tiko Alarm.
Request a refund
Apple processes App Store billing and refund requests. Visit reportaproblem.apple.com.
When contacting us about a purchase, do not send payment-card information or account passwords.
Control access from device settings
Tiko may request notifications, camera, photos, Motion & Fitness, and Screen Time depending on the features you enable. You can review or revoke optional permissions at any time, but the related feature may stop working.
Learn more about how Tiko handles information in our Privacy Policy, and review the rules for using the app in our Terms and Conditions.
Still need help?
Email [email protected] with “Tiko Alarm Support” in the subject. Include your device model, iOS version, app version, and clear steps to reproduce the issue. Please do not include passwords or payment details.
We aim to respond to support requests within three business days.
